Frequently asked questions
If your question isn't answered here, reach out to support.
How do I make a purchase? +
Click 'Start in the bot' to open our Telegram bot. Pick a product, enter the amount, pay, and wait a few seconds for delivery.
Which payment methods are supported? +
The website checkout only supports online payment. The online gateway is being activated and will appear on the site after merchant approval.
How long does delivery take? +
Most orders are delivered in under 60 seconds after payment confirmation. Large orders may take a few minutes.
What if I enter the wrong wallet address? +
Unfortunately, crypto sent to a wrong address can't be recovered. Always double-check the address before confirming.
Do I need a VPN to use StarexPay? +
No. Payment is done entirely with Iranian bank cards, no VPN required.
What guarantee do I have? +
If an order isn't delivered, the full amount is refunded to your in-bot wallet balance.
How does the referral system work? +
Share your unique link with friends. When they buy, up to 5% of their order is credited to your balance.
How can I withdraw referral commissions? +
Withdrawals are paid out in Gram (TON), starting from 200,000 Toman.
Who do I contact for help? +
Support is available through the website live chat.